Quotes From "Whos Your Gladys?: How To Turn Even The Most Difficult Customer Into Your Biggest Fan" By Marilyn Suttle

For every dilemma, find at least three or four possible...
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For every dilemma, find at least three or four possible solutions. The creative process leads to better results. Marilyn Suttle
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Even your most loyal customers always have a choice about where to take their business. Marilyn Suttle