23 Quotes & Sayings By Marilyn Suttle

Marilyn Suttle is the author of the New York Times bestseller, The Best Exotic Marigold Hotel, and two other bestselling novels. She has written six books for adults and two books for children. Her short fiction has appeared in Literary Review and elsewhere in Britain and America. Her short story collections, Theory and Practice and The Blue Room, both published in hardback by Chatto & Windus, have been translated into Chinese, French, German, Italian, Norwegian, Spanish, Swedish and Dutch Read more

Her first novel was published by Chatto & Windus in 2010. It won the Romantic Novel of the Year Award from the Society of Authors. Her second novel, The House of Silk was published by Penguin Books India in July 2013.

She is currently working on a new novel for Penguin Books India that will be released in 2015. Marilyn's writing is varied but always rooted in relationships between people.

Truth builds trust.
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Truth builds trust. Marilyn Suttle
For every dilemma, find at least three or four possible...
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For every dilemma, find at least three or four possible solutions. The creative process leads to better results. Marilyn Suttle
Moods can be contagious. Don't catch or spread a bad...
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Moods can be contagious. Don't catch or spread a bad mood. Marilyn Suttle
Notice the difference between being in control and needing control.
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Notice the difference between being in control and needing control. Marilyn Suttle
When you depersonalize abrasive behavior and see it as a...
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When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change. Marilyn Suttle
Optimists move through life with a happy exterior. What happens...
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Optimists move through life with a happy exterior. What happens on the inside shows up on the outside. Marilyn Suttle
When you give appreciation IN ORDER TO get something— it's...
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When you give appreciation IN ORDER TO get something— it's manipulation and people can sense it. Appreciate genuinely. Marilyn Suttle
People who work in an environment where doing their best...
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People who work in an environment where doing their best is recognized have a better chance of feeling good about their work. Marilyn Suttle
Do an evening review at the end of the day...
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Do an evening review at the end of the day to reflect on what went well, and what you'd do differently next time. Marilyn Suttle
When you’re busy, avoid taking the quickest action. Instead make...
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When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer. Marilyn Suttle
Look for the positive qualities in your client's negative behavior.
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Look for the positive qualities in your client's negative behavior. Marilyn Suttle
Get in touch with your passion and put it to...
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Get in touch with your passion and put it to work at work. Marilyn Suttle
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Customers are human and humans can view situations in unexpected ways. Marilyn Suttle
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Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away. Marilyn Suttle
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Your customers are responsible for your company’s reason for existing. Marilyn Suttle
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Even your most loyal customers always have a choice about where to take their business. Marilyn Suttle
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After each customer interaction, notice if you gave them a “happy to see you” kind of experience. Marilyn Suttle
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How you think about your customers influences how you respond to them. Marilyn Suttle
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If you take the approach of “earning” your customers’ business every day and treating them well, they’re less likely to try someone else. Marilyn Suttle
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Cater to your customers’ lifestyles. It will create instant rapport and a lasting sense of “I belong here. Marilyn Suttle
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Compassion is the shortcut to connection. Marilyn Suttle
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Feelings have more to do with the story you tell yourself than the facts. Marilyn Suttle