100 Quotes About Motivational Speaker Susan Young

Is chemistry a biological reaction which supports the propagation of our species? Or is it simply about being excited to find someone with mutually shared values, passions, interests, or experiences? Or is it because you have the same energy, vibrate at the same frequency, or share the same attitude? Regardless of how it happens, a robust and healthy chemistry is always a nice surprise and something to be celebrated. Susan C. Young

We prefer to be around others who bring out the best in us and make us feel good, don’t we? Customers want to do business with people who make them feel valued, appreciated, and happy. Susan C. Young

Bringing a great attitude with positive energy is one of the best strategies you can have for your personal and professional success. Matching our energy with another person’s will help us build rapport and relationships more easily. Susan C. Young

We are all wired with a natural propensity to learn, grow, and expand. Think of the positive things that make you happy, bring you joy, deepen your understanding, and make you feel wonderful. These things enlarge and grow with positive energy, don’t they? The opposite is true as well; negative things make us feel stressed, sad, angry, or overwhelmed. They leave us feeling depleted and contracted. . Susan C. Young

ASK YOURSELF: Who are the people you are drawn to who bring out the best in you? How do they make you feel? Is your positive energy doing the same thing for others? Susan C. Young

Upbeat people make us feel appreciated, important, and fantastic. These are the folks who expand and warm us with their positive energy. Susan C. Young

The Broaden-and-Build Theory in Positive Psychology suggests that positive emotions initiate upward spirals of positivity which contribute to our optimal well-being. It is no wonder positive people are more likely to make a positive impact! Susan C. Young

People who cast a negative energy can make us feel doubtful, devalued, and disrespected. In response, we contract and are left cold as our awesome energy evaporates in their shadow. Downward emotional spirals ensue. Susan C. Young

A light-hearted point to consider: Do you know the number one reason a man falls in love with a woman? Because of how she makes him feel about himself. Do you know the number one reason a man falls out of love with a woman? Because of how she makes him feel about himself! It is the same reason! When you inspire and motivate another person through your positive energy, they want you to stick around! . Susan C. Young

How we feel with someone–if they improve our mood or cause our heart to sink–can determine the health of the relationship. How do you feel around them? It's a simple measurement tool. Susan C. Young

Throughout your life you will meet thousands of people, but every once in a while, you feel instant chemistry with a person and connect immediately. It is like meeting an old friend or returning home again. Your relationship enjoys easy compatibility and commonality. Not only can you sometimes finish each other’s sentences, but regardless of how much time may pass, you can reunite and start up wherever you left off. . Susan C. Young

Instant chemistry feels great! It is a raw, organic emotion. The art and science of relationship chemistry is still a mystery to me, but it is always a delight when it happens. You certainly know when you feel it, and that sizzle begins many a new relationship. Susan C. Young

Ask anyone who has ever fallen in love at first sight and they will tell you–their mutual chemistry created an instant attraction. We have all known friends who went on a first date and knew instantly that they would spend the rest of their life with that person. Or, they knew instantly there was no chance because there was no chemistry at all. Susan C. Young

Unfortunately, while people may be considerate with their illness, they often lack the same consideration with their bad attitudes, not thinking twice about spewing their negative energy on everyone around them and making others sick in the process. Talk about making a bad impression, much less setting you up for an unfavorable outcome! Susan C. Young

It's a fact. We are magnets who attract whatever we are being. When we emit positive energy, thoughts, feelings, and vibrations, we attract more positives to us. When we emit negative energy, thoughts, feelings, and vibrations, we attract more negatives. Susan C. Young

The "Law of Attraction" simply states: “What you think about, you bring about.” Whatever you focus on will expand and attract more of the same. Whatever you are putting out there is usually what you are getting back. So, if you don’t like what you’re getting, you’ve got to change what you are giving. Susan C. Young

You magnetize what you are being. You give a smile .. . you get a smile back. If you point fingers with anger, you will get anger in return. If you are obsessing about scarcity, you will continue to live in lack. If you focus on nurturing friends, you will enjoy more enriching relationships. Susan C. Young

Without even realizing it, we magnetize people, opportunities, and outcomes. Many people continue to attract dysfunctional folks who bring trauma, drama, crisis, and negativity and then wonder why they are so miserable. Be cognizant of how you’re being because it is most certainly attracting what you’re receiving. Susan C. Young

Cheri Davis is a fun, energetic, positive, and beautiful friend. We both share a vibrant and positive energy which is a rare and wonderful quality. No matter what is going on in the world, we have a magic ability to energize each other and make the day better simply by speaking. She once said to me, “Susan, our low is most people's high.” Indeed. We will not always match the energies of others, and when theirs is lower than ours, that can be a very good thing! . Susan C. Young

Emotion is energy in motion; therefore, different states of mind, perceptions, and feelings can all result in different electromagnetic frequencies. How can you elevate your enthusiasm and energize your life? Susan C. Young

What saps your energy and drains your strength? If it makes you feel bad on the inside, it will make those around you feel bad too! Don’t be the energy vampire whom people want to avoid. Susan C. Young

Fuel Your Ride with Positive Energy. Having desire, vision, and focus will help you turn your bus in the right direction, and positive energy is needed to take you where you want to go. Susan C. Young

Throw out and discard all negative energy that comes your way and find the positives in the situations. You may be having a bad day at work or a lot to do, but be thankful you have a job to go to while many others do not. Always fuel your life with positive energy if you want to be successful. Susan C. Young

Guard your energy by setting boundaries, just saying 'no, " and limiting your interactions with people who drain you. The measure–how do they make you feel? Susan C. Young

Access your joy within; feel and focus on it, allowing it to expand to fill your entire being. Susan C. Young

Use positive affirmations to shift your mindset and re-train your brain for positivity. Susan C. Young

Be in the Now Moment–don’t squander your energy on a past you can’t change or a future which has not yet happened. Susan C. Young

Ask yourself and become more aware–are you. .. - Speaking poorly of others in judgment, gossip, and intolerance?- Looking for, dwelling on, and obsessing over the negative?- Being grumpy, negative, and infecting others with your bad attitude or victim mentality? Susan C. Young

Your body language is your primary language–and one that every person understands! Although it is non-verbal, evidence suggests that our body language and tone of voice can have a bigger impact and account for more of our communication than the words we speak. Susan C. Young

Your body language continuously communicates for you, whether you are aware of it or not. Are your intended messages being well conveyed? Susan C. Young

One of the most compelling things about you is the energy you put forth–whether it is positive, negative, or neutral. And that is only the beginning. Susan C. Young

The way you walk, talk, stand, and carry yourself sends messages to others that can attract or repel, encourage or discourage, and impress or depress. Susan C. Young

Using your body language to your advantage can not only improve how others perceive you, but can raise your own levels of confidence, competence, and self-esteem. Susan C. Young

Being mindful of your body movement, facial expressions, voice tone, gestures, orientation, postures, and touch will help you project personal excellence for transforming your communications with others. Susan C. Young

Your energy naturally produces a physical presence. I can see a person from across a crowded room and feel his or her energy. Before I've ever met them or shared the same space, I will pick up their vibe to know if she is someone I would like to know or if she is better to avoid. Susan C. Young

We live in a universe made up of energy. The energy that binds, as it whirls and swirls physical atoms, exists at varying levels of vibration and frequency. Susan C. Young

Science proves that what appears to be solid is simply moving at a slower rate. Whereas, what is moving, grooving, and flowing, has a higher rate of vibration. We as humans work the same way. Susan C. Young

Like everything else in our world, we too are energy. Each one of us is an energy being releasing our own distinctive energy signature that is perceptible to others by way of our choices, perceptions, behaviors, attitudes, and physical cues. Susan C. Young

You know when you feel good and you know when you feel bad. As a result, you are experiencing and displaying a wide range of energies, aren’t you? Some bring you up, while some bring you down. Start paying attention to your unique energy. Susan C. Young

At networking events, I am a heat-seeking missile for happy, vibrant people. With experience and practice, you can develop a sixth sense about whom to approach and of whom to be wary. I'm drawn to people with positive energy. I would rather be lifted up than pulled down. Wouldn’t you? Susan C. Young

Imagine how your positive attitude feels when you are enjoying a fabulous day–the sky is blue, the grass is green, the birds are singing–and all is right in your world. You are filled with boundless energy and joyful optimism. Life is great! And then .. . you cross the path of an energy vampire whose low vibe and toxic energy drains out every bit of yours–pulling you down. Susan C. Young

The difference between a positive attitude and a negative attitude can be measured by its level of energy, both inwardly and outwardly. Susan C. Young

Energy is contagious and infectious and whether it is the good kind or the bad kind–other people feel it. Susan C. Young

Your tone of voice is less about what you say and more about how you say it. It enhances or diminishes the language you use, how you construct your sentences, and the way your words sound. It represents the emotional expressions of your thoughts, feelings, and attitude. Susan C. Young

It is generally believed that nearly 40 percent of your first impression will be set from the tone of your voice. Your vocal thermometer can be more impactful than the actual words you use. Susan C. Young

Your tone of voice can be conveyed in both the words you speak and in the words you write. Susan C. Young

Your tone can represent the character of your business, the strength of your resolve, and express the depths of your convictions. Susan C. Young

Does your tone match your intention? Is your tone of voice confusing or clarifying? Are you coming across to others as you had hoped? Once you begin to notice your tone, you can adjust as needed to make it work in your favor. Susan C. Young

Heed Your Speed. Are you a fast or a slow talker? Be mindful towards the person with whom you are speaking to ensure that your message is being comprehended, understood, and absorbed. If they are listening at a slower rate than you are speaking, disconnect can occur. Susan C. Young

As a professional speaker, I speak rather quickly with enthusiastic energy and emotion. This doesn’t always sit well with people who like to speak at a slower pace and need more time to process. What I have learned through years in this profession is that to be more effective I must adapt my pace to the comfort level of my audience. When I am speaking to academics, engineers, and doctors, I speak with a slower pace than the one which I use with sales people, customer services teams, or teenagers. . Susan C. Young

Align your voice value with the tone, pace, and pitch of your listeners will help you connect on all levels. Susan C. Young

Have you ever paid notice to the full sound range of your voice? If you have ever been in a chorus or a singing group, you already know that they will separate the group based on each singer’s pitch and assign their roles accordingly. While my speaking voice has a soprano pitch, my singing voice is a lower alto. Susan C. Young

A high-pitched voice may sound less authoritative, more youthful, and less experienced, whereas, a lower pitched voice may be perceived as being more authoritative, confident, and credible. It is unfortunate that listeners will make assumptions based on these differences before even knowing the depth and value of your message. Play with your ranges and find a comfortably low pitch. Practice it to see if it makes a difference in conveying more authority and brilliance. . Susan C. Young

When your speaking style is clear, confident, and concise, your listeners will perceive you as such. Susan C. Young

Developing your eloquence and enunciation will reduce the likelihood of misinterpretation and misunderstanding, making your delivery more powerful. Susan C. Young

By speaking in a competent and confident way, your message will sound more relevant and appropriate, reflecting you in a favorable light. Susan C. Young

Variety is the Spice of Life. Voices come in all shapes, tones, and sizes. Some are compelling and effective, while others are grating and agitating. Susan C. Young

Your Signature Sound. In music, voice value is categorized for singers, composers, and listeners. Whether a performer’s voice type is soprano, alto, tenor, baritone, or bass, they all have unique characteristics that make them unique and impressive. You, too, have a signature sound that is uniquely yours and makes you stand apart from the crowd. Susan C. Young

Neen James (NeenJames.com) is an eloquent and successful international speaker who stands at four-feet-eleven with a rich Australian dialect and a high-pitched voice. For years, fellow speakers with good intentions told her she needed to take voice lessons to lower her pitch to give her more depth for a compelling stage presence. With complete confidence and loyalty to her uniqueness, she ignored the naysayers and her amazing signature voice has become a powerful brand. Susan C. Young

Most people are familiar with the rich, resonant tones of James Earl Jones and Morgan Freeman. Their signature voices bring strength, authority, and lyrical enjoyment. Are there aspects of your voice that you can capitalize on to make a great impression and be simply unforgettable? Susan C. Young

Think of the times that others remembered your name and used it kindly. How did it make you feel? When you use someone’s name it makes him or her feel recognized, appreciated, and special. Susan C. Young

A Sign of Respect. As our world grows more casual, we observe a tendency for everyone to use first names rather than surnames. “It is a pleasure meeting you, Mrs. Young, ” has a completely different connotation than “Nice to meet you, Susan. Susan C. Young

What determines whether the usage is acceptable or inappropriate? If you want to make a great first impression with positive impact, it is essential that you know there is a difference. Susan C. Young

Using titles such as Mr., Mrs., Miss, Dr., etc. demonstrates respect. In previous generations, it was a social necessity and simply good manners. One would consider you rude and uncultured if you were so presumptuous as to go straight to a “first name basis.” First names can imply an intimacy that does not exist and it may offend a new person until they know you better. Be wary of making assumptions. Susan C. Young

I was raised in an era when part of respecting your elders was to call them by Mr. or Mrs. When my children were growing up, an occasional child would call me Susan. It was jarring, felt disrespectful, and I did not like it. We reached a mutual agreement and their friends began calling me Ms. Susan. Perhaps this is more prevalent in the South, however, your awareness and consideration can help prevent social missteps. . Susan C. Young

It is wise to use titles for people in positions of power, higher education, seniority, or maturity, unless otherwise instructed. This may sound old-fashioned, but practicing respectful traditions will earn you points and inevitably make you seem more cultured and sophisticated. This is especially true with older generations. Susan C. Young

To call certain people, such as your boss, teachers, professors, doctors, your parent’s friends, etc. by their first names might be considered disrespectful. It is best to err on the side of caution until you know what is appropriate. Susan C. Young

Asking permission to call someone by their first name is a gesture of gentility and consideration. And once permission is granted, the gate is open for mutual respect and mutual purpose. Simply demonstrating this courtesy before making an assumption is impressive. Once permission is granted, you have earned points on both sides. Susan C. Young

Make It Fun. Have you ever been publicly acknowledged or called upon in a room filled with people? Depending on your personality type, it can be either exhilarating or mortifying. It certainly does grab your attention, as well as everyone else’s! Susan C. Young

When I am working with groups of thirty or fewer people, there is a powerful name exercise that I do to break the ice, start with humor, and begin my program with positive energy. One by one, each person will introduce themselves using an adjective that describes their personality that starts with the first letter of their name. “Spontaneous Susan, ” “Dependable Dave, ” and “Happy Helen” are a few quick examples. The benefit for the participants is twofold: it makes each person feel good and it makes people laugh. Additionally, it enables me to learn their names so that I can integrate them into the entire presentation for full engagement and participation. Susan C. Young

Sometimes you want to go where everybody knows your name, and they're always glad you came. You wanna be where you can see, our troubles are all the same. You wanna be where everybody knows your name. Susan C. Young

UN-Impressives of the Poor Listener- Thinking about what you should have done, could have done, or need to do. - Allowing your emotional reactions to take over.- Interrupting the person talking.- Replying before you hear all the facts.- Jumping to conclusions and making assumptions.- Being preoccupied with what you're going to say next. - Getting defensive or being over-eager. - One-upmanship–feeling the urge to compete and add something bigger, better, or more significant than what the speaker has to share.- Imposing an unsolicited opinion.- Ignoring and changing the subject altogether. . Susan C. Young

Being PresentYears ago, I attended a conference where the keynote speaker encouraged everyone to BE HERE NOW! It grabbed people's attention and reminded us that living, loving, listening, and laughing all occur in the present moment. Susan C. Young

Active listening requires being fully present and engaged in the moment. Susan C. Young

When you are mindfully focused, the person with whom you are communicating feels that you are making them a priority–that you value their time and their perspective. It is in these moments that we can go to deeper levels of discovery, exploration, and connection. It is one of the most valuable gifts and finest compliments you can give to another. Susan C. Young

To Become an Attentive Listener . - Observe a person’s physical presence to see how their body language aligns with their message. - Recognize what is being said on the surface.- Engage your intuition to hear the meaning, purpose, and motivation behind their message. - Be aware of your own internal responses and how you are feeling.- Put yourself in their shoes to better understand their perspective. Susan C. Young

Become keenly aware of these three layers to discover whether you're listening with interest and intent for excellent communication and understanding–or are you unintentionally sabotaging potentially phenomenal conversations. Knowledge of the listening planes will raise your awareness. And as you apply these, enjoy the surprising difference. Susan C. Young

Becoming an empathetic listener helps you to better understand how another person feels and why they communicate as they do. Susan C. Young

Your heightened awareness of their perceptions, experiences, emotions, and personality styles can reveal why they feel the way they do so that you can choose your responses wisely and compassionately. Susan C. Young

My friend John is an urgent care physician who has several patients who come to see him for various ailments on a regular basis. In addition to being brilliant and taking wonderful care of his patients, he has a unique ability to empathetically listen to his patient’s needs. One of his patients is a repeat visitor, even when she's not exhibiting symptoms. He takes the time to listen to how she's feeling and responds with kindness, empathy, and caring. He has come to realize that her visits are filling her deep need to feel validated, cared for, and understood in ways which she does not receive at home. His empathetic listening delivers incredible customer service for patient care and makes him a better health care provider. Wouldn’t it be incredible if this was the manner for not only doctors, but all professionals?. Susan C. Young

When my son Nick was five years old, he was sitting at the kitchen bar while I prepared dinner. In typical busy mother fashion, I was multitasking–cooking, cleaning, running the laundry, answering the phone, and attempting to listen to what he had to say. Susan C. Young

Listening is one of the finest ways to demonstrate our love for another human being. How many marriages could be saved, friendships healed, careers made, and opportunities enjoyed if people would simply stop what they are doing and listen deeply to what another person has to say. If practiced by everyone, this principle could be a world-changer! Susan C. Young

The process of attentive listening makes the other person feel important, valued, and heard. For Nick, listening was, and still is, love. I've never forgotten that precious moment–and the lesson! Susan C. Young

Think about the people in your life with whom you have the most engaging dialogue–the ones who will listen to you and consider your opinions regardless of the topic. They'll stop whatever they are doing to give you their full attention. They become completely present and hear you. Susan C. Young

Now let’s look at the flip side. When a diligent and caring person receives your complaint, they have the power to turn a challenge into a triumph. Through active listening, they demonstrate that your satisfaction is their top priority. They not only seek to solve your problem, but they are dedicated to re-earning your trust, your respect, and keeping your business. Susan C. Young

If you have ever experienced this type of unprofessional treatment, I doubt you would even consider giving them business in the future. Interrupting, ignoring, patronizing, or antagonizing a customer is like pouring gas on a fire and creates a more explosive situation than the original complaint. Still, it continues to happen every day, costing companies millions in lost revenue. Susan C. Young

Have you ever had a legitimate complaint as a customer which made you angry, upset, or frustrated? How was it “handled?" If you were dealing with an inept, uncaring, or untrained employee, they may have made matters even worse by being rude, defensive, or apathetic. Simple acknowledgment and validation of your complaint is sometimes all that is needed. Without it, you're left frustrated or upset. Susan C. Young

Active listening is not only a matter of making yourself available to hear someone talk, but it is showing the sender, physically, that you are receiving and understanding their message on all levels. Susan C. Young

Active listening is the ultimate "Golden Rule" for sensational customer service. Just as the important people in your life will feel more valued and appreciated when you actively listen, so will your customers. Susan C. Young

Active listening is one of the best services a company can provide. Susan C. Young

ASK YOURSELF: How can you utilize active listening to provide sensational customer service? How will this help resolve complaints from unhappy customers?- Give them your full attention and listen without interruption or defensiveness.- Thank them for bringing the issue to your attention.- Take their concerns seriously and share their sense of urgency to resolve the problem quickly.- Ask questions and focus on what they are really saying. - Listen to their words, tone of voice, body language, and most importantly, how they feel. - Beware of making assumptions or rushing to conclusions before you hear their concern fully.- Explain, guide, educate, assist, and do what’s necessary to help them reach the resolution.- Treat them with respect and empathy. When you do an amazing job of resolving an unhappy customer’s problem, you may end up impressing them more than if the problem had never occurred. You may have just earned their loyalty. forever!. Susan C. Young

This method enabled me to expand my territory and create a strong network of loyal customers for referrals and repeat business. Make active listening a deliberate part of your business plan and success strategy. You will not only grow your business, but also make wonderful friends along the way. Susan C. Young

My success with customers on the telephone wasn’t by using pushy sales methods, but by engaging people in meaningful conversations which could lead to friendships on the phone before I ever met them. I would ask questions, listen to their stories, respond to their needs, develop rapport, and earn their business. When we would finally meet in person, it felt less like an introduction and more like a reunion. It was not only good business, we had fun in the process!. Susan C. Young

For sixteen years, I had a spectacular real estate career in Tallahassee, Florida. I loved receiving telephone inquiries and making cold calls. I knew that if I could meet people on the phone, I could usually turn them into buyers. Susan C. Young

14 Ways to Become an Incredible Listener1. Be present and provide your undivided attention.2. Seek first to understand, then to be understood.3. Listen attentively and respond appropriately.4. Minimize or eliminate distractions.5. Focus your attention and energy with singleness of purpose on what the other person is saying.6. Quiet your mind and suspend your thoughts to make room in your head to hear what is said–in the moment! 7. Ask questions and demonstrate empathy.8. Use your body language and nonverbal cues constructively and pay attention to theirs.9. Follow the rhythm of their speech; hear their tone.10. Repeat and summarize what you have heard them say to confirm understanding.11. Be open-minded and non-defensive.12. Respond rather than react. 13. Be respectful, calm, and positive.14. Try to resolve conflicts, not win them. Susan C. Young

Every time you speak, you are using your voice to connect with others, whether it is in-person, on the phone, or in a recorded message. Susan C. Young

Is your voice value delivering the image you wish to convey? Is your voice coming across as smart, friendly, and positive or ignorant, rude, and negative? Susan C. Young

The way you deliver the words you say becomes your “vocal image. This "vocal image" can make or break your first impressions, impact your communication, and determine how people respond to you. Susan C. Young

What can you do to ensure that your voice value translates into impression value? Susan C. Young

Every professional voice coach worth their salt will bring you back to the importance of tone, pace, and pitch. While these concepts were introduced earlier in The Art of Body Language section, we can now elaborate and take a deeper dive into how you can use your voice to improve your communications. Susan C. Young