1
Your inspiration taps hidden reserves of promise that sustain people through times that induce despair. You enable people to envision a future that sustains the best from their past while also holding out new possibilities.Ronald A. Heifetz
2
What people resist is not change per se, but loss.Ronald A. Heifetz
3
If you find what you do each day seems to have no link to any higher purpose, you probably want to rethink what you're doing.Ronald A. Heifetz
4
Your silence creates a vacuum for others to fill The key is to stay present and keep listening. The silence of holding steady is different from the silence of holding back.Ronald A. Heifetz
5
Knowing how the environment is pulling your strings and playing you is critical to making responsive rather than reactive moves.Ronald A. Heifetz
6
The activity of interpreting might be understood as listening for the 'song beneath the words.Ronald A. Heifetz
7
Your behavior reflects your actual purposes.Ronald A. Heifetz