Michael D. Cohen is one of the world's leading experts on customer experience. He is the author of several best-selling books, including Customer Experience Management: A Practitioner's Guide to Optimizing Service Delivery, The Experience Economy, Customer Experience Management, and The Experience Economy at Work. He has been a speaker at more than 2000 industry conferences worldwide, and his research has been featured in dozens of publications including Harvard Business Review, The Wall Street Journal, Fast Company, Fortune Magazine, USA Today, Forbes Magazine, and The New York Times. He is a frequent media commentator on issues related to customer experience.
Donald Trump is actually the voice of the silent majority, and I think he's awoken that silent majority. People are very angry, and the people who are the most angry are actually the legal immigrants who see their jobs fleeing.Michael D. Cohen
Donald Trump is a champion for legal immigrants.Michael D. Cohen
