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Any customer can have a car painted any colour that he wants so long as it is black.Henry Ford
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Unless they are off duty, no matter how wide it is, and even when it is sincere, a smile seems fake if the job description of the person who is smiling includes smiling.Mokokoma Mokhonoana
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The purpose of a profession is to fulfil the personal wishes of a prospect.Amit Kalantri
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Change is constant.Rajen Jani
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Time well-spent is life well-lived.Rajen Jani
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Relationships are built on trust.Rajen Jani
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Time management is essential for a work-life balance.Rajen Jani
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Compromise makes relationships survive.Rajen Jani
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Sometimes, changing circumstances also changes relationships.Rajen Jani
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Good times don’t last and bad times don’t stay forever.Rajen Jani
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Change is difficult, since it challenges the status quo.Rajen Jani
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Perseverance guarantees success.Rajen Jani
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Strategy is influenced by circumstances.Rajen Jani
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Knowledge is something that fire cannot burn, water cannot wet, air cannot dry, thieves cannot steal, and the more you spend the more it increases.Rajen Jani
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In relationships, the cheater is unable to trust anyone, including the cheated.Rajen Jani
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Experience is costly knowledge.Rajen Jani
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Only time can reveal the future.Rajen Jani
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Strategy can turn a losing battle into a winning battle.Rajen Jani
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The winning strategy is the one that successfully adapts to the changing circumstances of time, place, and person.Rajen Jani
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Change is possible only if the top management agrees.Rajen Jani
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Entrepreneurs utilize even a negative change positively.Rajen Jani
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Those benefiting from the status quo, resist change.Rajen Jani
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Relationships need to be valued today, for tomorrow is uncertain.Rajen Jani
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Knowledge if churned like milk, results in the butter of wisdom.Rajen Jani
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Reasoning culminates in gaining knowledge.Rajen Jani
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Time should be spent happily without regrets.Rajen Jani
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Intelligent efforts are successful.Rajen Jani
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Unwise application of knowledge is dangerous.Rajen Jani
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Strategy can win over tricky situations.Rajen Jani
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Over time, repetition brings perfection, which brings success.Rajen Jani
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How one treats another one, determines success.Rajen Jani
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Sometimes a problem itself offers its own solution.Rajen Jani
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A clear mind achieves success.Rajen Jani
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Some problems are imaginary and not real.Rajen Jani
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With a common ground, solution of problems is easy.Rajen Jani
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Leaders prioritize what they want.Rajen Jani
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Improvements enable adapting to new situations.Rajen Jani
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Addressing the interests of the audience, results in effective communication.Rajen Jani
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Anger creates distances that shouting increases.Rajen Jani
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The wise communicate in subtle ways.Rajen Jani
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For further communication, previous communication may be archived or discarded.Rajen Jani
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Even if all communication from everyone is followed, yet one cannot please everyone.Rajen Jani
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Actions undertaken in anger, only result in pain, sorrow, and regret.Rajen Jani
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Mutual respect is an integral part of communication.Rajen Jani
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Workers can offer guidance for improving the work.Rajen Jani
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Improvement combines effectiveness with simplicity.Rajen Jani
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Even a child can offer ideas for improvement.Rajen Jani
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Leaders rule hearts, not people.Rajen Jani
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Angry issues need settling time.Rajen Jani
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Investor confidence rests on leaders who deliver.Rajen Jani
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Some leaders lead from the front.Rajen Jani
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Adverse situations used advantageously can offer solutions to problems.Rajen Jani
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Conflicts may create unfathomable distances.Rajen Jani
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Make sure a conflict exists before working to resolve it.Rajen Jani
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If the difficult tasks are completed first, then the remaining tasks seem easy.Rajen Jani
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Words motivate.Rajen Jani
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Conflicts are expensive.Rajen Jani
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Employees are usually motivated to stay or leave due to their managers.Rajen Jani
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Recognition motivates.Rajen Jani
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Conflicts have small beginnings.Rajen Jani
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A positive change in approach improves quality.Rajen Jani
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The quality of the product is inseparable from the quality of its parts.Rajen Jani
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Quality is all about taking care of the details.Rajen Jani
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The clearer the objective, the better the performance.Rajen Jani
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Quality solves the trade-off between margins and sales.Rajen Jani
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Work always makes a difference.Rajen Jani
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Growth-oriented performance demands sustained entrepreneurial efforts.Rajen Jani
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Any work not executed honestly, fails to fulfill its objective.Rajen Jani
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Well-intentioned but ill-informed actions usually compromise quality.Rajen Jani
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Criticizing is easy, performing is difficult.Rajen Jani
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Needless documentation hampers performance.Rajen Jani
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Motivation overcomes self-limitations.Rajen Jani
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Sensible motivation is always effective.Rajen Jani
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Regular and concentrated training makes an expert.Rajen Jani
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Training of parts leads to training of the whole.Rajen Jani
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Helping others is an effective way of training oneself.Rajen Jani
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Unfulfilled needs makes training unfulfilled.Rajen Jani
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The highest training trains oneness.Rajen Jani
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The concern of a team member is also the concern of the team.Rajen Jani
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Mutually helping team members achieve both individual and team objectives.Rajen Jani
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Conflicts need to be resolved at the earliest.Rajen Jani
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A satisfied customer brings more customers.Rajen Jani
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A team is more than the sum of the individuals.Rajen Jani
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Highlighting strengths increases sales.Rajen Jani
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Good sales copy creates good sales.Rajen Jani
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In sales, every prospect is a potential customer.Rajen Jani
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In order to sell, salespersons have to correctly evaluate and cater to customer choices.Rajen Jani
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Retail selling benefits from aggressive publicity.Rajen Jani
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A team succeeds where an individual fails.Rajen Jani
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Some team members act as adhesives to unite the team.Rajen Jani
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Business should never be merely transactional -it should be transformationalRasheed Ogunlaru
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Those who die with their music still on their tongues unsung are trying to say “God had made a deal with the wrong customer like meIsraelmore Ayivor
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Nothing consoles and comforts like certainty does.Amit Kalantri
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Customers loves certainty, make sure you give it to them.Amit Kalantri
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Avoid the use of abusive words in communications that may switch off the attention of your mentor and your customers away.Israelmore Ayivor
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When you put yourself in the customer’s shoes and begin your dialog from there, an immediate connection develops that stems beyond basic commerce and encourages loyalty.Steve Maraboli
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20 percent customers give you 80 percent of the business? Are you focusing on them?Unknown
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Avoiding Chargebacks"Depending on the type of business, the frequency of charge backs will be higher for some businesses and more difficult to defend. Learning15 the proper way to handle a customer chargeback will help the owner and reduce the frequency. Having to pay charge backs can be very costly to the business owner resulting in losses. It could also be very discouraging to a new business owner knowing that he has to pay a penalty, as well as refund services rendered. It would be a good idea to be aware of the things about which your customers complain frequently and make it a goal to correct, improve, or remove it. It would be very unfortunate to learn of a damaging remark about your operation made on the Internet, rather than face- to- face. Make it a point to inquire of your customer whether he was dissatisfied. Make conversation with your customer and if the customer has a complaint, make every effort to resolve it as soon as possible. Charge backs could get very costly and sometimes settling the dispute with the customer could save you money. However, there will be times when the refund should not be given or attempts to settle this on the spot should not be made. The business owner will have to use his own judgment. Jesus counsels us to “Love your enemies, do good to them which hate you, Luke 6:27, (KJV).” No doubt some business owners will have difficulty doing this when the occasion arises, and some may have learned that this is the way to go. But, I encourage you to try this. As you do more and more business, you will find this to be a very necessary way for you to resolve conflicts in your business. It will be easier to do this than to resist, as Jesus said in Matthew 5:25 (KJV), “Agree with thine adversary quickly whilst thou art in the way with him.; lest at any time the adversary deliver thee to the judge, and the judge deliver thee to the officer, and thou be cast into prison.” Being cast into prison may be an extreme outcome, but we can avoid further conflicts if we would just humble ourselves and strive to resolve our conflicts. If it is any consolation, there are rewards for acting with love. Luke 6:35 says, “But love thee your enemies and do good and lend, hoping for nothing again; and your reward shall be great, and ye shall be the children of the Highest: for he is kind unto the unthankful and to the evil.” As one can see, business owners have a higher degree of responsibility because of the number of people with whom he/she interacts.Gail Cavanaugh
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You remain a follower for life when you pay for what people do while nobody pays you for what you do. Do something impressive and become a leader!Israelmore Ayivor
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Most startups actually start down and only go up if they catch the winds of market demand.Ryan Lilly