1
If a conversation is not working, then you need to make a different choice. Stop what you are doing & do something different.John Stoker
2
Awareness is about improving social intelligence. If you can’t see, hear, or feel the dynamics of a conversation, you can’t manage them.John Stoker
3
Great communicators exemplify the power that building relationships, creating respect and achieving results can have.John Stoker
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Authority–when abused through micromanagement, intimidation, or verbal or nonverbal threats–makes people shut down & productivity ceases.John Stoker
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R.E.A.L. conversation: Recognize judgments. Express thoughts neutrally. Ask questions. Listen for verbal & non-verbal messages.John Stoker