About This Quote
Selecting the right measure and measuring things right are both art and science. And KPIs influence management behavior as well as business culture. When organizations design and use KPIs, they impact the way employees think, act, and feel. KPI goals must be clear and measurable, but also challenging enough to stimulate action. Failure to properly set KPIs can lead to data-driven decision making, but at the expense of good judgment.
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